Effective Date: 28 September 2026
At Ancient Stone Flames (ASF), we aim to provide a smooth and transparent booking experience. This policy explains the general terms applicable to cancellations, refunds, and booking changes.
1. Restaurant Reservations
Standard restaurant reservations may be cancelled or modified subject to the applicable booking platform’s cancellation terms and ASF’s availability.
Customers are advised to cancel or modify their reservation as early as possible if they are unable to attend.
2. Paid Reservations
Where an advance payment or booking amount is required, the refund eligibility and applicable cancellation conditions will depend on the specific booking, package, event, restaurant location, and terms communicated at the time of booking.
Any applicable refund will generally be processed through the original payment method.
3. Event and Group Bookings
For birthdays, anniversaries, corporate events, kitty parties, family gatherings, and other group bookings, cancellation terms may differ from standard restaurant reservations.
Where an advance payment has been made, the applicable cancellation and refund terms will be communicated at the time of booking.
Customers should confirm these terms with the ASF event or restaurant team before making payment.
4. No-Show
If a customer does not arrive for a confirmed booking without cancelling in advance, the booking may be treated as a no-show.
Any advance payment or booking amount associated with a no-show will be subject to the specific terms applicable to that booking.
5. Cancellation by ASF
In exceptional circumstances, ASF may need to cancel or modify a reservation or event due to operational requirements, unforeseen circumstances, safety concerns, or other reasons beyond its reasonable control.
Where ASF cancels a prepaid booking and a refund is applicable, the eligible amount will generally be refunded through the original payment method.
6. Refund Processing
Where a refund is approved, the processing time may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.
ASF is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.
7. Non-Refundable Charges
Certain booking charges, promotional payments, special packages, or event arrangements may be non-refundable where this has been clearly communicated to the customer before payment.
8. Incorrect or Duplicate Payments
If you believe that you have been charged incorrectly or have made a duplicate payment, please contact ASF with the relevant booking and transaction details.
After verification, any eligible refund will be processed through the applicable payment method.
9. How to Request a Cancellation or Refund
To request a cancellation, modification, or refund, please contact ASF using the contact details below and provide:
- Name used for the booking
- Registered mobile number
- Booking/reference number
- Booking date
- Payment/transaction details, if applicable
- Reason for the request
Ancient Stone Flames (ASF)
Phone: 888 188 6878
Website: https://ancientstoneflames.com/
10. Policy Updates
ASF reserves the right to update this Refund & Cancellation Policy from time to time. The latest version published on this website will apply to future bookings.
Note: Specific cancellation and refund terms communicated for an individual booking or event may take precedence over this general policy where applicable.